Cosmoswin Self-Exclusion

Self-exclusion

Cosmoswin.com is owned and operated by Final Enterprises N.V., a company incorporated and registered in Curaçao and licensed and regulated by the Curaçao Gaming Authority (“CGA”). Netglenn Limited acts as a payment agent for Final Enterprises N.V.

Self-Exclusion is a long-term Responsible Gambling measure designed for players who believe they need to stop gambling completely.

If you feel that you are having difficulty controlling your gambling, or simply believe that taking an extended break from gambling is appropriate for you, you may request Self-Exclusion at any time.

Self-Exclusion periods

You may choose to Self-Exclude for one of the following periods:

• 1 year

• 5 years

• Lifetime

Self-Exclusion takes effect immediately once activated and cannot be cancelled or revoked before the selected exclusion period has expired.

A lifetime Self-Exclusion does not expire, and your account will not be eligible for reactivation.

What happens when you Self-Exclude?

Once Self-Exclusion is activated:

• Your account will be closed and you will not be permitted to access it, deposit funds, or place wagers.

• The Self-Exclusion will apply across all brands and domains operated under the same gaming licence, and not only to your Cosmoswin account.

• Cosmoswin will take reasonable measures to prevent you from opening or using another account covered by the Self-Exclusion.

• You will not receive direct marketing or promotional communications during the Self-Exclusion period.

• Any outstanding ante-post bets will be cancelled and the relevant stakes refunded, subject to applicable identity verification, AML/CFT, sanctions and regulatory requirements.

• Any eligible remaining account balance will be handled in accordance with the Payments, Account Verification and AML/CFT provisions of our Terms and Conditions, as well as applicable regulatory requirements.

How to request Self-Exclusion

You can request Self-Exclusion at any time directly through your Cosmoswin player account by accessing the Responsible Gambling settings and selecting your preferred Self-Exclusion period.

Alternatively, you may request Self-Exclusion by contacting our Customer Support team by sending an email from the email address registered to your Cosmoswin account to helpdesk@cosmoswin.com.

When requesting Self-Exclusion through Customer Support or by email, please clearly state that you wish to Self-Exclude and specify your preferred exclusion period: 1 year, 5 years, or lifetime.

Once activated, Self-Exclusion takes effect immediately and cannot be cancelled or revoked before the selected exclusion period has expired.

Reactivation after Self-Exclusion

When a fixed Self-Exclusion period ends, your account will not be automatically reactivated.

If you wish to request reactivation after your selected Self-Exclusion period has expired, you must submit a written request from the email address registered to your Cosmoswin account to helpdesk@cosmoswin.com.

Cosmoswin may carry out appropriate Responsible Gambling, identity, security and/or regulatory checks before deciding whether your account may be reactivated. The expiry of a Self-Exclusion period does not therefore guarantee automatic reactivation of your account.

A lifetime Self-Exclusion is permanent, does not expire and cannot be reactivated.

Need help?

If you are concerned about your gambling, we encourage you to use Self-Exclusion as soon as you believe it is necessary and to consider seeking support from an independent organisation specialising in gambling-related harm.

Self-Exclusion forms part of Cosmoswin's commitment to providing a safe and responsible gambling environment and protecting players who may be experiencing difficulties controlling their gambling.